Business service. These terms apply to Landscape Reputation Desk, a business-to-business subscription operated by NorthPeak Ventures Ltd, a Ugandan private company limited by shares (registration no. 80034526794669). By subscribing, you confirm that you are purchasing for business purposes and have authority to act for the business receiving the service.
1. The service
Landscape Reputation Desk provides managed Google Business Profile and reputation-support services for landscaping businesses. The standard £129 monthly subscription covers one Google Business Profile location and currently includes:
- professional responses to up to 20 new Google reviews per monthly billing period;
- 4 Google Business Profile posts per month;
- profile maintenance using verified business information;
- review-request wording/resources and a simple review-link/QR workflow;
- a Monthly Customer Voice Report; and
- a light local competitor reputation pulse.
Work outside this scope is not included unless agreed separately in writing.
2. No performance guarantee
We do not guarantee Google rankings, search visibility, enquiries, leads, revenue, sales, review volume, review scores or any other commercial result. Google and other platforms control their own products, algorithms, moderation and availability. Our responsibility is to carry out the agreed reputation and profile-management work with reasonable care using information we are permitted to use.
3. Onboarding and access
Service delivery depends on receiving sufficient onboarding information and appropriate Manager access to the relevant Google Business Profile. You remain the owner of your profile. You should not send us your Google account password.
If onboarding information, approvals, access or usable project material is delayed, the corresponding work may also be delayed. We are not responsible for delays caused by missing client inputs or third-party platform restrictions.
4. Accuracy and publishing rules
You are responsible for giving us accurate business facts and notifying us when they change. We will not knowingly invent project details, customer facts, locations, awards, accreditations, guarantees or outcomes.
Routine positive review responses may be handled using your approved business context. Sensitive, disputed or negative reviews may be held for your context or approval before publishing. We may decline to publish content that we reasonably believe is misleading, unlawful, abusive, fabricated or inconsistent with platform rules.
5. Reviews and review requests
The service supports genuine customer reviews. We do not create fake reviews, purchase reviews, impersonate customers or design incentives that require a positive rating. The standard plan includes responses to up to 20 new Google reviews in each monthly billing period. If review volume exceeds the included allowance, we will contact you before undertaking additional work outside the base scope.
6. Client materials
You may provide project photos, business information, logos, brand wording and other materials. You confirm that you have the right to provide and use those materials for your business. You retain ownership of your materials and grant us a limited permission to use them solely to deliver the service.
We retain ownership of our underlying templates, processes, reporting formats, know-how and general service materials, excluding your business-specific content and materials.
7. Fees and recurring billing
The standard subscription is £129 per month for one location. Payment is processed through Selar. The subscription renews automatically according to the billing schedule shown at checkout until cancelled. Any taxes, exchange charges or payment-provider fees shown at checkout are handled according to the payment provider's terms.
8. Cancellation and refunds
You may cancel the monthly subscription at any time before the next renewal to stop future charges. Cancellation does not normally shorten a billing period that has already been paid for; service may continue until the end of that paid period.
Once service for a paid billing period has begun, fees for that period are normally non-refundable. This does not affect any refund that is required by applicable law, or an appropriate correction for a duplicate or erroneous charge.
Where cancellation is made through a payment provider, you are responsible for completing the provider's cancellation steps before the next renewal is processed.
9. Third-party services
The service relies on third-party platforms including Google Business Profile, Google Workspace tools and Selar. Their availability, rules and features can change. We are not responsible for outages, account suspensions, policy decisions, removed features or other events controlled by third parties, although we will take reasonable steps to adapt the service where practical.
10. Confidentiality and data protection
We will use non-public business information you provide only as reasonably necessary to deliver, administer and improve the service, subject to our Privacy Notice. Both parties should take reasonable care with confidential information received from the other.
11. Suspension or termination
We may pause or end the service if payment is overdue, required access is withdrawn, continuing the work would breach law or platform rules, or the client repeatedly asks us to publish misleading or inappropriate material. Where reasonably possible, we will explain the issue and allow an opportunity to resolve it.
12. Liability
To the maximum extent permitted by applicable law, neither party is liable to the other for indirect or consequential losses arising from the service. Our total aggregate liability arising out of the service is limited to the fees you paid for the service during the three months immediately before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation.
13. Changes to the service or terms
We may update these terms or refine the service from time to time. Material changes affecting an active subscription will be communicated reasonably in advance where practicable. Changes do not retroactively remove work already owed for a paid billing period.
14. Governing law
NorthPeak Ventures Ltd is incorporated in Uganda. These terms are governed by the laws of Uganda, subject to any mandatory laws that apply to the customer or transaction and cannot lawfully be excluded by agreement.
15. Contact
Landscape Reputation Desk is operated by NorthPeak Ventures Ltd, registration no. 80034526794669. Postal address: P.O. Box 201109, Kampala GPO, Uganda. Business location: Bukwo, Tulel, Korot, Uganda. Email: norman@landscapereputationdesk.co.uk. Telephone: +256 758 557672.